How Code 1 Finance collects, holds, uses and discloses your personal and credit information.
At Code 1 Finance, we understand that the information you provide to us is private and personal. It is important that you feel secure whenever you deal with us and understand how we protect your privacy, including how, when and why we may collect, use and disclose your information.
We are committed to managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, hold, use and disclose personal information, including credit-related information.
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
We manage personal information, including credit information, in an open and transparent manner.
When collecting personal information, we will take reasonable steps to ensure individuals understand:
We are responsible for dealing with queries regarding access to or correction of personal information and privacy-related complaints.
We periodically update our Privacy Policy and will provide a copy free of charge on request and in a suitable format.
Generally, we are not able to provide credit assistance to customers who do not wish to identify themselves.
However, where possible and appropriate, we may provide information of a general nature to individuals who choose not to identify themselves.
We may collect personal information for the following purposes:
We may collect personal information for identification and contact purposes, including your name, address, telephone number, email address, date of birth, occupation, employment history, family status and relationship information.
From time to time, we may receive information containing government-related identifiers, which could include your tax file number. We do not use or disclose this information except where permitted or required by law.
We may collect financial information relating to your overall financial position and for the purposes of assessing and assisting with your lending requirements.
This information may include bank and transaction statements, savings statements, credit card or store card statements and information relating to your income, expenses, assets and liabilities.
Credit reporting information may include credit reports obtained from credit reporting bodies.
These reports may disclose information including:
We may use credit-related information to assess your eligibility for finance and assist with your lending requirements.
Credit-related information contained in credit reports is generally exchanged between credit and finance providers and credit reporting bodies.
It is unlikely that we will need to collect sensitive information when providing services related to our credit activities. However, this may occur from time to time where the information is reasonably necessary for the services being provided.
Sensitive information may include information relating to matters such as your health, ethnicity, religion, criminal record or biometric information.
Where required, we will only collect sensitive information with your consent and will only use it for the purpose for which it was provided or as otherwise permitted by law.
Where possible, we collect personal information directly from you.
We may collect information when you complete a form, speak with us by telephone, use our website, meet with us or communicate with us electronically, including by email or SMS.
When you access our website, we may collect or monitor information about your use of the website. This may assist us with the operation and security of the website and help us identify ways to improve our services.
We may also collect information when you interact with us through social media channels.
We do not recommend providing personal, financial or sensitive information through public social media channels. More secure communication methods should be used when providing this type of information.
To improve our website, services and products, we may collect de-identified or technical information from website users. This may include information such as IP addresses, device or browser information, website activity or geographical information.
If we receive personal information that we did not request, we will determine whether we could have collected that information by lawful and fair means and whether it relates to one of the purposes for which we collect personal information.
We will consider our relationship with the individual and whether the information relates to our dealings with them.
If we determine that we could not have collected the information by lawful and fair means, or the information is not reasonably required for one of our functions or activities, we will take reasonable steps to destroy or de-identify the information where required.
When we collect personal information, we will take reasonable steps to notify individuals about the collection of their information and obtain any consent required for its use or disclosure.
This notification may include information about:
Where we know that personal information is likely to be disclosed to another identifiable organisation as part of our relationship with an individual, we may also provide information about that organisation and why the information may be disclosed.
We may use personal information to communicate with individuals about products, services or information that may be relevant to them where permitted by law.
Our direct marketing communications will provide a way for individuals to elect not to receive further marketing communications. Where marketing is sent by email, an unsubscribe function will generally be provided.
We maintain appropriate records of requests not to receive direct marketing communications and do not charge a fee to unsubscribe.
We do not sell personal information.
We do not use sensitive information for direct marketing unless permitted by law and the appropriate consent has been obtained.
We may disclose information to organisations located overseas that are contracted to us or organisations involved in providing services to us, including for purposes such as compliance and loan-file audits.
We may also store personal information using cloud, networked or electronic storage services.
Cloud storage and IT servers used by us or our service providers may be located overseas. As electronic and networked storage may be accessible from different countries, it may not always be practicable to identify every country in which information may be stored or accessed.
We do not use government-related identifiers as our own identifier of individuals.
We may receive information such as tax file numbers during the course of assisting with an application for credit. We will only use or disclose government-related identifiers where permitted or required by law.
We rely on individuals to assist us in ensuring the personal information we hold is accurate, up to date and complete.
If we become aware that personal information is inaccurate, out of date or incomplete, we will take reasonable steps to update or correct that information.
We take reasonable steps to protect personal information we hold from misuse, interference and loss and from unauthorised access, modification or disclosure.
Security measures may include:
In accordance with the Australian Privacy Principles, we retain personal information only for as long as reasonably necessary for the purposes for which it was collected or to meet applicable legal, regulatory, ethical or document-retention requirements.
Where personal information is no longer required to be retained, we will take reasonable steps to destroy it or ensure it is de-identified.
Individuals may request access to personal information we hold about them.
We will not charge an individual simply for requesting access to their personal information.
Before disclosing personal information, we may take reasonable steps to verify the individual's identity.
When responding to an access request, we may search our customer relationship management systems and other records containing personal information.
There may be circumstances where we are not required or permitted to provide access to personal information.
This may include circumstances where providing access would:
We will respond to requests for access within a reasonable period.
Where we refuse access to personal information, we will provide written reasons where required and advise the individual of the relevant complaint mechanisms available to them.
If we hold personal information about an individual and are reasonably satisfied that it is inaccurate, out of date, incomplete, irrelevant or misleading, or we receive a request to correct the information, we will take reasonable steps to correct it.
Where we correct personal information that has previously been disclosed to another entity, we will take reasonable steps to notify that entity of the correction where required.
If we do not make a requested correction, we will provide reasons for the refusal where required and provide information about the relevant complaint procedures.
Where appropriate, an individual may also request that a statement be associated with their personal information noting that they believe the information is inaccurate, out of date, incomplete, irrelevant or misleading.
If you are dissatisfied with how we have handled your personal information or believe we have not complied with the Privacy Act or this Privacy Policy, you are welcome to contact our Complaints Officer.
Email: kosta@code1finance.com.auPhone: 0476 805 082
In some circumstances, your mortgage broker may also fulfil the role of Complaints Officer. This will not affect our commitment to dealing with your complaint appropriately.
We are committed to resolving complaints fairly and promptly.
If you have further concerns about our compliance with the Privacy Act or this Privacy Policy, you may contact our Aggregator Privacy Representative:
Email: compliance@spfgroup.com.auPhone: 08 9286 6888
Privacy complaints may include matters such as internet privacy, security breaches or the misuse of personal information.
If you remain dissatisfied with how your complaint has been managed, you may contact:
Phone: 1800 931 678Email: info@afca.org.auPost: GPO Box 3, Melbourne VIC 3001
Phone: 1300 363 992Website: www.oaic.gov.au
Issues regarding spam or telemarketing may be referred by the OAIC to the Australian Communications and Media Authority (ACMA).