How to raise a complaint with Code 1 Finance, and what happens next.
Code 1 Finance is committed to resolving complaints fairly, promptly and at no cost to you. If something has not gone the way it should, we want to hear about it so we can put it right.
Most concerns are resolved quickly with a conversation. Contact Kosta Zorbas directly and explain what has happened and what you would like done about it.
We will acknowledge your complaint within one business day of receiving it, and we will try to resolve it within five business days.
If your complaint has not been resolved within five business days, or you are not satisfied with the proposed resolution, it will be escalated to the Complaints Officer of our licensee.
You will receive a written response setting out the outcome of the investigation and the reasons for it within 30 calendar days of the date you first lodged the complaint.
If you are not satisfied with the outcome of our internal process, or you have not received a response within 30 calendar days, you can take your complaint to the Australian Financial Complaints Authority (AFCA). AFCA is an independent body and its service is free to you.
If your complaint relates to how we have handled your personal information, the same process applies. You may also contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or at www.oaic.gov.au. Our Privacy Policy sets out how we manage personal and credit information.
To help us deal with your complaint as quickly as possible, please tell us your name and contact details, what happened, when it happened, and what outcome you are looking for. If you would like someone to act on your behalf, let us know who they are and we will deal with them instead.